Trend Study: self-service in the hotel industry

What in the Airline industry already is taken for granted is still not very well established in the Hotel industry. Self-service and automation in hotels is far not that common as in other industries. Long queues on the hotel reception on peak times are still the norm. But why is the hotel industry dragging behind? The aim of this trend study is to evaluate reasons for this phenomenon and to show the big picture of self service in the accommodation industry.

Read trend study: Trend study self-service
Author: Christa Vieira

Sources:
Accor Hotels London Blackfairs. (n.d.). Retrieved November 10, 2012, from http://www.accorhotels.com/de/hotel-7942-novotel-london-blackfriars/index.shtml

Avery, & Patrick. (2008). IBM Customer Facing Solutions. Abgerufen am 10. November 2012 von www.customerfacingsolutions.com

NCR Coporation Travel software. (n.d.). Retrieved November 10, 2012, from http://www.ncr.com/products-and-services/software/travel-software/advanced-hotel-check-in

Picture: http://tynangroup.com/blog/2010/03/22/216/, retrieved November 12, 2012

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