Changes in customer behavior: the impacts of social media on the hospitality industry

Daniel Lopes 703_E

Anderson, C. (2012). The Impact of Social Media on Lodging Performance. Cornell University, The Center for Hospitality Research. Ithaca: Cornell University.

Leung, X., Bai, B., & Stahura, K. (2013, January 8). The Marketing Effectiveness of Social Media in the Hotel Industry: A Comparison of Facebook and Twitter. Journal of Hospitality & Tourism .

Leunga, D., Lawa, R., van Hoofb, H., & Buhalis, D. (2013). Social Media in Tourism and Hospitality: A Literature Review. Journal of Travel & Tourism Marketing , 30 (1-2), 3-22.Trend Analysis

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