New trends in the outdoor hospitality industry

Campgrounds, caravan parks and other outdoor hospitality services have come out from a low-cost touristic accommodation to a real recreational experience. Camping offers customers the opportunity to interact with people from different countries, cultures and lifestyles who all have a common point: freedom and reconnect with nature.


Outdoor hospitality has remained a popular activity in Europe. As a result, the camping sector has changed in many aspects over the last 20 years, facing new types of customers with different expectations. Originally represented as a wilderness experience, an escape and inexpensive solution to spend holidays, camping is now evolving in different forms and levels of comfort.

This paper gives many informations about the tendency of camping in France as it is on the border of Switzerland and is one of the most famous countries in the camping sector.

Find attachment here:) 703_e_New trends in the outdoor hospitality industry_2014

November 10, 2014

Authors:  Charlotte Andrey, Héléna Galera,  Jennifer Cabido and Whiskey Wu


Urban ecotourism: How urban tourism could be sustainable and environmentally friendly?

urban ecotourism



This case study will present the new trend of the urban ecotourism. It is common knowledge that green tourism is trendy. The cities are now involved in this trend. A lot of cities have begun to launch initiatives to try and develop the concept of linking social demand, economic needs and environmental requirements. This article will determine if urban tourism can become sustainable and environmentally friendly. The first part will include the explanation of the concept. The second part will present some existing examples around the world and particularly in Switzerland.

Key words: Urban ecotourism, green tourism, tourism, trend, Paris, Toronto, Lausanne

Authors: Alexandra Butty, Justine Berclaz, Morgane Pfefferlé and Julia Maret 703_e

Source: Case study – Urban ecotourism – 703e Tuesday, the 11th of November 2014

Hot springs in China

Currently, the tourism industry is developing in many different ways and follows several tendencies. In this paper, further information about the international trend of hot springs in China will be given. First, the term “hot spring” is defined by a pool of hot water that has seeped through an opening in Earth’s surface. Chinese people used and use them to relax and for therapeutic reasons. Therefore hot springs were and are an important part of China. Moreover, this paper focuses on today’s Chinese and global hot spring market and its increase in revenue from 2005 until 2013 onwards. The customer segments are especially middle aged to seniors from a mid to high class level. Finally, a comparison between the spa market in China and Switzerland can be found at the end of the paper and some advice will be given in order to improve Switzerland’s hot spring popularity.

Case study – Hot Springs in China

Authors: Severien D’Hondt, Sally O’Brien, Ramona Sigg and Cindy Voide



Davidson, C. (2013). Global Hot Springs Forum. Australia: Global Spa & Wellness summit.

Erfurt-Cooper, P., & Cooper, M. (2009). Health and wellness tourism – Spas and hot springs. UK: Channel View Publications.

Euromonitor (December 2013). Health and Wellness Tourism in Switzerland. Retrieved on 5 November 2014, from

Foster, S. (2014) Spa business trends in Asia, Destination Spa Management Ltd

Global spa summit, Spas and the Global Wellness Market: Synergies and Opportunities, (2010).New York,US

Global Wellness Institute, SRI International. (2013). The Global Wellness Tourism Economy. New Delhi: Global Wellness Tourism Congress.

Global Wellness Institute, Global Spa, Wellness Economy. (2014, September). Global Spa & Wellness Economy Monitor. New York, USA.

Lake Geneva Switzerland (2014). Top Hot Water Spring Resorts and Spas in the Lake Geneva Region. Retrieved on 5 November 2014, from

Lee, C.-F., & King, B. (2007). Assessing Destination Competitiveness. An Application to the Hot Springs Tourism Sector. Melbourne: Victoria University.

McGroarty, B. (2014, September 18). Global Spa and Wellness summit. Retrieved November 4, 2014, from

Science Clarified (2014). Geyser and hot spring. Retrieved on 5 November 2014, from

Spafinder Wellness, Inc. (2014). 2014 Trends Repor- Top 10 Global Spa and Wellness Trends Forecast. Retrieved from

Switzerland Tourism (2014). Largest thermal baths and wellness resort – Leukerbad. Retrieved on 5 November 2014, from

Zhang, J. (2008). The Market Orientation and 4P Strategies of Ailing River. Guilin, China: CCSE.


Tourism in the Maldives – the environmental impacts

The environmental changes caused by tourists are a publicly discussed topic nowadays. Nevertheless, we still do travel in masses and therefore have a great impact on the environment. The Maldives, a growing destination, has had many issues in past years with negative environmental changes and not long ago started to implement regulations in order to diminish the growing problems, such as coral reef destruction or rise of the sea level. In comparison, Switzerland is also facing problems, but they are of a different kind. The alpine destination focuses on the nature that needs to be preserved and tries to find a solution for the melting glaciers. We wrote this paper to help the readers understand to what extent their journeys and choices of destinations have an impact upon the environment and how destinations manage the issues.



Keywords: Maldives, Switzerland, environmental change, impacts of tourism

Authors: Bonk Sophie, Fäh Sira, Fan Xuxiangru, Gilliand Mélissa & Sottaz Justine


La Révolution des Concierges

La nouvelle tendance en matière d’innovation hôtelière est de porter le service client à
son  paroxysme.  L’ère  est  aux  concierges  virtuels.  Dans  ce  but,  plusieurs  chaînes
hôtelières  comme Hyatt, Marriott ou encore Novotel ont revisité les tâches du concierge.

Cette nouvelle technologie permet aux hôtels d’entrer en contact avec les voyageurs
avant, pendant et après leur séjour, leur offrant une expérience durable enrichie et sur mesure.

Le concierge 2.0 offre aux clients un nouveau type de services: il transmet des informations touristiques, prépare un séjour personnalisé et envoie les offres promotionnelles des différents services de l’hôtel, tel un assistant personnel.


Document complet : La Révolution des Concierges

Power Point : La Révolution des Concierges PPT


Dylan Berguerand, Samuel Carruzzo, Anthony Dufaux et Joane Schmid

HEG Tourisme – 703d – 2014


Women Only Hotels and Sevices


PowerPoint: Women Only Hotels

The concept

The first women-only concept was developed by a group of reformers in 1903. They decided to build a hotel exclusively for women: the Martha Washington in New York City. The reason was that business women travelling alone had a hard time finding a place to stay in which they were free from being suspected of immoral behaviour.

Nowadays, nearly half of business travellers are made up by women all around the World, and most of them travel alone. That is part of the reasons why hotels have decided to fulfil women’s needs and preferences by offering them special services.
Women enjoy the thought of hotels taking into consideration what their needs are and appreciate even the smallest of things.


Some examples:

Bella Sky Comwell Hotel in Copenhague has dedicted a whole floor of its hotel to ladies. Strictly only women have access to this floor. Only firemen would be authorized in case of fire

Women are travelling more in south east Asia, for business or leisure purpose. The Naumi Hotel wanted to offer a place they could feel home. But a mix floor is also available. The occupancy rate of women-only rooms is 80%, which proves its success, in spite of its high prices (420 to 600 $ per night)


Authors: Charlotte Andrey, Jennifer Cabido, Héléna Galera, Whiskey Wu – HEG Tourism, 703_E, 2014


Sources, retrieved October 18, 2014 from




Attractiveness of Swiss Health Care and Medical Tourism


Karl Arsiriy

Mini-case Study Attractiveness of Swiss Health Care and Medical Tourism


Pavri, S. (2013, October 20). Switzerland top of the travel table. Retrieved on 17.12.2013 from

Nadeem Esmail (August 2013), Health care lessons from Switzerland. Lessons from Abroad: a series on Health Care Reform, 13-15. Retrieved on 19.12.2013 from

Lloyd-Williams, O. (2013, March 11). Switzerland has to reinvest itself to accommodate for China. Retrieved from Jing Daily:

Schwab, K. The global competitiveness Report 2013-2014 by World Economic Forum. Retrieved on 17.12.2013 from

Mobile technology and tourism

Julia Lopes 703E


Brown, B.; Chalmers, M.;. (2003). Tourism and Mobile Technology . Euro.Conf. Computer Supported Cooperative Work .

Law, R., & Jogaratnam, G. (2005). A study of hotel information technology application. International Journal of Contemporary Hospitality Managament, 170-180.

Moustafa, M. (2011). Evaluating the Potential of Mobile Technology in Tourism Destination Marketing. Cardiff, United Kingdom.

mini-case study

How can a mountain resort differentiate itself and readapt to consumer trends?

Nowadays, winter resorts have to face an important crisis. Snow coverage is not always guaranteed and due to climate change, snow scarcity is increasing, particularly in the low-altitude resorts (Steiger, 2011). As mountain resorts have been considered, since the half of the 20th century as being a perfect location for winter sports and activities (Bourdeau, 2009), the necessity of finding a solution to rejuvenate winter resorts is very important. Mountain resorts need to reposition themselves in order to reduce the effect of snow scarcity and the decline of the actual “Skiers” (the number of people skiing is constantly decreasing).

Mountain resorts also need to readapt the offer because of the changing in customer behaviour. In facts, there is a new type of tourist that has emerged: more experienced, more independent and more aware of the quality and especially harder to satisfy his needs (Peters, Steinhauser, & Jochum, 2003).


Author: Elena Petraglio

Bourdeau, P. (2009). Mountain Tourism in a Climate of Change. Institue of Alpine Geography (Univerisity of Grenoble).
Canton du Valais. (2013). Hôtellerie . Retrieved from
JFC SRL. (n.d.). Montagna Bianca Italiana – Carnevale Sotto Tono, Buone Speranze per Pasqua.
Peters, M., Steinhauser, C., & Jochum, B. (2003). The Future of Alpine Tourism between Sports and Alpine Wellness. Center for Tourism and Service Economics.
Steiger, R. (2011). The impact of snow scarcity on ski tourism: an analysis of the record warm season 2006/2007. Tourism Review, 4-13.

How can a mountain resort differentiate itself and readapt to consumer trends